![]() Your refund will be processed after you return any SIM card and/or phone that you purchased from Gen Mobile with your service.Īll new and pre-owned Gen Mobile phones purchased on come with our 7-Day Money Back Guarantee so you can buy with confidence. Please make sure to have your order number, ESN/IMEI number (if applicable) and phone number handy when calling. ![]() To request your 7-Day Money Back Guarantee refund, just call Customer Care at 83 within seven (7) days from the date your service or service plan is activated to open a Return Merchandise Authorization ("RMA") ticket. Check with the authorized retailers or distributors to see their refund policies. Services or service plans purchased from authorized retailers or distributors do not qualify for the 7-Day Money-Back Guarantee. No questions asked! The 7-Day Money Back Guarantee only applies to customers who purchased their services or service plans online. If you’re not happy for any reason within the first seven (7) days your service was activated, Gen Mobile will refund any unused services or service plans and activation fee (if applicable) minus S&H. Do not submit a port-in for a number that was already ported within the last 48 hoursįor help with porting your number, call 1-83 or dial 611 from your Gen Mobile phone.For the Blue Network, you must use an AT&T compatible device - international devices will not work.The device you are porting into must be network unlocked, paid off, 4G VOLTE compatible and not barred for any reason (e.g.Your number must be ACTIVE on your original carrier throughout the port-in process Do not cancel your account with your original carrier until your number is transferred to Gen Mobile.Call your carrier and verify your account information before starting the port-in process, pay off any balance due and remove any port protection feature.To expedite your number transfer, we recommend the following: Once you submit your number transfer request, it may take up to 48 hours for your current carrier to release your phone number. If you use a different ZIP code, the port may be delayed up to 48 hours. the first 6 numbers of your phone number) as provided here. When submitting the ZIP code, utilize the ZIP code associated with your area code and prefix (i.e. Ask your carrier for the PIN that is needed to port your number and request the removal of any port protection To bring your phone number to Gen Mobile, you will need the following account information: 1Data devices must be GSM network compatible, free of contract, and without an unpaid balance. Give your current carrier a call to check your device's status. Note: Your device must be unlocked, free from contract, and paid off before bringing it to Gen Mobile. ET every day if you need help checking your device compatibility. You can also call 83 or click here to chat with a Gen Mobile Customer Care representative from 10 a.m. LG - V30s, V35 ThinQ, X Charge US 601 only, Stylo 4 Q710UL only, LG Stylo 5 LM-Q7720QM only, G7 Fit, G7 ThinQ, G8 ThinQ.ZTE - Warp Elite, Warp 7, Prestige, Blade Force, Tempo X, Blade Max XL, Blade Max 2s, Quest 5.Samsung - Special Edition of Galaxy S7, S7 Edge, S8, S8 Plus, Note 8.Motorola - X Pure Edition, G4, G4 Play, G4 Plus, G5 Plus, E4, E4 Plus, Z2 Play.T-Mobile: Nexus 5X, 6, 6P, Pixel, Pixel XL.AT&T & Verizon: Nexus 5, 5X, 6, 6P, Pixel, Pixel XL.Nexus devices purchased through Google Play, big box stores or carrier retail stores: AT&T & T-Mobile: iPhone 6, 6+, 6S, 6S+, SE, XS, XS Max, XR and newer.Best Buy, Walmart, Target, Costco) or wireless carrier retail stores (e.g. Other provider phones include: iPhones purchased through Apple stores, big box stores (e.g. Unlocked AT&T, T-Mobile, Cricket Wireless, Simple Mobile and Straight Talk phones and data devices.Most unlocked 5G and 4G LTE VoLTE capable GSM-network phones or data devices 1.If you are activating your phone on our GSM network, compatible BYOP phones and data devices 1 include: Gen Mobile’s wireless services run on one of America's largest 4G LTE/5G networks*.
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